email

contact@altercup.com

+373 699 70 001

24/7 Customer Support

+37369970001

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QUESTIONS AND ANSWERS

Production time
What is your lead time for making glasses?
The standard production time for a batch of glasses is 2 weeks, the minimum batch is 800 pcs.
We can offer an accelerated special order especially for you with a production time of 5 days, but with an increase in cost. Conditions are described in the price list.

Order volumes
What is the minimum lot for an order?
The minimum lot is 800 glasses.

Can I order 100 glasses?
Certainly! But their cost will be the same as for the minimum circulation — 800 pieces. This is due to production features that do not allow to produce full-color print runs in smaller print runs.

Which glass to choose
What is the difference between frosted and glossy cups? Which ones to choose?
Matte cups are more suitable for eco-lines and discreet design styles, while glossy cups are more suitable for bright designs. Those. choosing a background for your cup design is a matter of personal taste.

What is the difference between single-layer glasses and double-layer ones?
Two-layer glasses have an air gap between the two layers, due to this, with a hot drink inside, they are more comfortable to hold in your hands.

Why do glasses have 2 volumes?
We indicate the full volume of the glass — if you pour the drink to the very edge. And recommended is the most comfortable volume of drink for the consumer in a glass of this size.

I need a glass of 350 ml, but you only have 300 ml?
Different manufacturers of glasses call this volume differently. Our 300 ml glasses have a capacity of 430 ml, so you can safely order them if you need a 350 ml glass.

Design and printing
Paper cup with logo or paper cup with custom design, what’s the difference?
A glass with a logo, most often, is just a white glass with a logo printed on it. And a custom-designed glass is an advertising bomb in your arsenal. It’s bright, noticeable and competitive. You can choose any design you like, from geometric shapes to paintings by famous artists, any quotes or something that represents your brand! This will allow you to stand out among others and send the glass on the road through photos on social networks and stories of friends.

And if I don’t have a design, can you develop it for me?
Yes, sure! Our designers will develop a design, even if your logo is still drawn on a napkin

How much does design development cost?
Free if you:

want to print a logo on a glass and you have a logo in vector format (ai, cdr, psd, eps)
adapt an existing design to our development

If you have:
there is only an idea and there are no vector files — 3000 rubles.
I have an idea and a logo in a vector — 2500 rubles.
I have a design, I previously ordered glasses from another company. Can you do the same?
Our designers will adapt your design for free

Can I order a color proof?
Yes, sure! But the cost of a color proof is justified only for runs of more than 30 thousand pieces, because. on smaller ones, it exceeds the total cost of the order.

Do you print according to Pantone?
It is possible, but to calculate the cost, you need to contact our manager. The prices of the price list correspond to CMYK printing.

Delivery
Where can I pick up my order for pickup?
Our warehouses are located in Moscow and St. Petersburg. You can always pick up the glasses yourself, or use our delivery service.

What transport companies do you work with?
We work with CDEK, PEK and Business lines. But if necessary, we can deliver your paper cups to any convenient transport company.

How much will delivery cost to my city?
The cost depends on the number of glasses in the order, our managers will guide you if you tell us how many glasses you want to order.

Where is your production located?
Our production is located in St. Petersburg.

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